FAQs

We accept bank wire transfers (T/T), Credit Card and PayPal .

Payments are accepted in Japanese Yen (JPY) only. Full advance payment is required before.

Yes. We provide invoice before payment confirmation.

No. Import duties, taxes, and customs fees are the responsibility of the customer.

Orders are processed after payment confirmation. Lead time varies depending on product.

We handle all transaction information securely and confidentially.

We manufacture precision components and products used in ultra-precision equipment for industries such as semiconductors, optical systems, measurement instruments, and aerospace.

Lead time varies depending on product specifications and order quantity.

Yes. We support custom specifications based on customer requirements and drawings.

MOQ depends on the product type and specifications(special order) . Please contact us for details

DELscrew has MOQ of 100 pcs.

Yes. DELscrew Sample orders are available, 5 types each 5 pcs.

Yes. we ship worldwide from Tokyo, Japan.

We offer FedEx, UPS, and Japan Post (EMS)

Delivery times vary depending on the destination and the shipping carrier.

As a general guideline:

● Asia:                  Approximately 3–7 business days

● North America: Approximately 5–10 business days

● Europe:             Approximately 5–12 business days

★★★Please note that delays may occur due to customs clearance procedures.

Shipping costs are calculated at checkout based on your location, order total, and quantity.

Yes, depending on your country, import duties, taxes, and customs fees may apply.

These charges are determined by your local customs authority and are the responsibility of the customer.

No, we comply with international shipping regulations and cannot undervalue shipments.

Delays may occur due to customs inspections, local postal services, or high shipping volumes.

Unfortunately, we cannot control customs processing times.

Yes, all orders include a tracking number, which will be provided after shipment.

Please contact us as soon as possible.

We can only update the address before the order is shipped.

Please contact us immediately. We will assist you in resolving the issue with the shipping carrier.

Our products are widely used in the semiconductor, optical equipment, measurement instrument, and aerospace industries.

All products undergo strict quality control and inspection before shipment.

Yes. Our technical team provides technical support for product selection and specifications.

Please use the inquiry form on our website or contact us by email. We will respond as soon as possible.

We do not accept cancellations after payment has been made. Orders also cannot be canceled once production or shipment has started.

Returns is accepted only for defective or incorrectly shipped products.

Please contact us within 7 days after delivery with photos and detailed information about the issue.

If the issue is caused by our side, we will cover the return shipping cost. Otherwise, the customer is responsible for the shipping fees.

We do not accept cancellations after payment has been made.

Orders also cannot be canceled once production or shipment has started.

no cancellation fee will be charged if the order is canceled before payment is made.

no cancellation fee will be charged if the order is canceled before payment is made.

Please contact our sales team by email with your order number and cancellation request details as soon as possible.

We offer standard Incoterms EXW.

EXW (Ex Works) means the buyer is responsible for all transportation costs and risks from our facility onward.